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Code d'Examen: 3100
Nom d'Examen: Avaya (Avaya Aura Communication Manager Administration Exam)
Questions et réponses: 58 Q&As
Code d'Examen: 132-S-1002.3
Nom d'Examen: Avaya (Avaya Sales Certification Specialist)
Questions et réponses: 49 Q&As
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NO.1 Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational, and
have complex business models?
A.Very-small-sized
B.Small-sized
C.Mid-sized
D.Large-sized
Answer:D
Avaya examen certification 132-S-1002.3 certification 132-S-1002.3 certification 132-S-1002.3 certification 132-S-1002.3 132-S-1002.3 examen
NO.2 In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make good
decisions on behalf of customers and to provide personalized customer service?
A.Access to actionable customer data through a single database and reporting platform
B.Ability to extend applications outward through the enterprise
C.Access convenient communications capabilities to find and reach people more effectively
D.Best practice use of technology
Answer:A
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NO.3 A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A.measurable using Key Process Indicators
B.measurable using Key Performance Indicators
C.measurable using Key Process Instances
D.measurable using Key Primary Indicators
Answer:A
certification Avaya 132-S-1002.3 certification 132-S-1002.3
NO.4 Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which of the
following?
A.Avaya Services only
B.Avaya products only
C.Avaya content for both products and services where Avaya has an applicable offer
D.Any products or services they choose
Answer:C
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NO.5 A key capability of Avaya's IP Telephony solutions is to extend customer announcements, voicemail
greetings, and other applications from the core to the branches, enabling _____.
A.a higher TCO
B.branch office managers to maintain and administer their own communications systems
C.consistent user experiences
D.each user to have a different, customized experience
Answer:C
certification Avaya 132-S-1002.3 certification 132-S-1002.3 certification 132-S-1002.3 132-S-1002.3 examen certification 132-S-1002.3
NO.6 SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A.presence
B.metrics
C.call volume
D.process
Answer:A
certification Avaya certification 132-S-1002.3 132-S-1002.3 examen certification 132-S-1002.3 certification 132-S-1002.3
NO.7 Which are the three basic functions of the Communication Manager Software?
A.PBX functionality, Contact Center functionality, Mobility Server
B.PBX functionality, Mobility Server, IP Softphone
C.Mobility Server, Contact Center functionality, DoS Protection Server
D.Contact Center functionality, PBX functionality, SIP Enablement
Answer:A
certification Avaya 132-S-1002.3 132-S-1002.3 examen
NO.8 Which is NOT a common business problem addressable by Avaya's IPT solutions?
A.Inability to get the appropriate parties together to make decision
B.Inability to communicate during a major business interruption
C.Multiple disparate systems that are expensive to maintain
D.Disconnected branch offices
Answer:A
Avaya examen 132-S-1002.3 132-S-1002.3 examen 132-S-1002.3 132-S-1002.3